FAQs

Step 1: Select an item you like and add it to your shopping cart.
Step 2: Proceed to the checkout page.
Step 3: Choose the shipping method (prepaid/cod) and fill your data in the required details that is it, you are done!

Once your order is placed, you will receive a confirmation email or Message with your order details.

Yes, you can track your order using the tracking number provided in your shipping confirmation email. You can also log in to your account on our website to check the status of your order.

Our processing time for orders is typically 1-2 business days. During peak seasons or promotions, processing time may be slightly longer upto 7 working days.

If your order has not yet been shipped, you can contact our customer service team to cancel your order. If your order has already been shipped, you will need to follow our return policy for a refund.

We are a company based out of Surat and we are majorly into B2B wholesaling pan India. Our products can be seen on our website only.

You can contact our customer service team by email (info@heartnsoul.in)
and phone (+91 9374216300).

No, currently we do not offer international shipping.